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Utility Assistance

 

UTILITY ASSISTANCE 

UTILITY PROGRAMS (CONTACT THE UTILITY COMPANY TO APPLY):

  • Arrearage Management Programs (AMPs): Each utility company offers AMPs to eligible low-income customers with overdue utility bills and cancel these arrearages when customers enter and follow through with a payment plan
  • Discount Rate: Customers who receive government assistance (SNAP, WIC, MassHealth,  etc) can receive a discount of up to 42% on utility bills
  • Contact your utility company for details

PROTECTIONS FROM UTILITY DISCONNECTION:

  • Contact your utility company or municipal utility to apply for special protections during the winter season, or for customers with a serious illness, infants, and seniors
  • If your child has a condition that would be worsened if utilities were to be shut off, contact your child’s pediatrician office for a shut-off protection letter.

EMERGENCY UTILITY HELP:

FUEL ASSISTANCE OR LIHEAP (LOW INCOME HOME ENERGY ASSISTANCE PROGRAM):

  • LIHEAP applications are usually accepted beginning in early autumn and continuing into the winter and spring. Deadlines change each year - contact your local community action agency or other LIHEAP agency for more information.
  • See the Massachusetts Cold Relief brochure for more information and where to apply, or call the DHCD Heatline at 800-632-8175
  • The local community action agency/LIHEAP program may have information about other assistance available in the community, such as the Good Neighbor Energy Fund Good Neighbor Energy Fund

ACP (Affordable Connectivity Program) AND LIFELINE:

  • Funds to help pay for broadband internet services and devices (a laptop, computer or tablet) are available through the Affordable Connectivity Program
  • Households may also apply for Lifeline benefits for additional help with phone and internet cost

 

LOCAL COMMUNITY ACTION PROGRAMS:

Self Help, Inc.

Fuel Assistance Program – Citizens for Citizens, Inc. (cfcinc.org)

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